Effective Date: 28-06-2025
Website: www.rtghcraft.com
Trademark: RTGHCRAFT®
Business Entity: Jyoti Art and Craft

Welcome to RTGHCRAFT.COM, the official e-commerce platform owned and managed by Jyoti Art and Craft, a registered manufacturing company in India. By accessing or using our website, you agree to be bound by these Terms and Conditions and all applicable laws.

These Terms govern your use of our website, purchases, and services provided through this platform.

1. Company Background

RTGHCRAFT® is a registered trademark under Jyoti Art and Craft. We specialize in the design, manufacturing, and selling of high-quality handcrafted products, including:

• Wooden décor and furniture

• MDF-based gift items

• Acrylic engraved and customized products

• Glass gifts and accessories

• Neon lights and signage

• Resin art, customized nameplates, and wall décor

All products are made in India and catered for both personal and bulk commercial use.

2. Website Use

• You agree to use this website solely for lawful purposes.

• The platform is intended for individuals who are capable of forming legally binding contracts.

• You may use this website for browsing products, placing orders, tracking shipments, and customer support inquiries.

Misuse or unauthorized use of this website, its data, images, or code is strictly prohibited and may result in legal action.

3. Product Orders

• You may place orders as a single customer or as a bulk buyer (reseller, business, or corporate).

• All orders are subject to product availability and acceptance.

• You are responsible for ensuring that all order information is correct before payment.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders placed under incorrect pricing or stock errors.

4. Payments

• All payments are to be made via our secure online payment methods, including UPI, debit/credit cards, net banking, and wallet-based options.

• We do not accept direct offline or cash payments unless explicitly agreed upon.

• Orders are processed only after full payment is confirmed.

In case of failed or duplicate payments, refunds will be issued as per our Refund Policy.

5. Pricing Policy

• All prices displayed on RTGHCRAFT.COM are in INR (₹) and inclusive of GST unless otherwise specified.

• Prices are dynamic and may fluctuate based on material costs, demand, customization, or special promotions.

• No product has a fixed or guaranteed price.

We reserve the right to change or update prices without prior notice.

6. Shipping & Delivery

• Shipping is available across India via trusted courier partners.

• Delivery times may vary based on your location and product availability.

• Shipping charges are clearly mentioned during checkout.

• Tracking details will be shared once the order is dispatched.

RTGHCRAFT is not responsible for delays caused by natural disasters, public holidays, transport issues, or third-party courier delays.

7. Returns, Replacements & Refunds

• Returns are accepted only for Manufacturing defective, or wrong items received.

• Customized products are non-returnable unless there is a genuine issue.

• Return requests must be raised within 3 days of delivery via email or our support contact.

• Refunds, once approved, will be processed within 5–7 business days via the original payment method.

Please refer to our Return & Refund Policy for detailed terms.

8. Product Customization

• We offer personalized and engraved products. Customers must provide correct names, images, or details.

• Once approved by the customer, we are not liable for spelling mistakes or design dissatisfaction unless it’s our fault.

Customized items require additional production time, which will be communicated beforehand.

9. Trademark & Intellectual Property Rights

• RTGHCRAFT® is a registered trademark of Jyoti Art and Craft.

• All content on this website (logos, designs, photos, text, product images) is protected under Indian Copyright & Trademark laws.

• Unauthorized use, duplication, copying, or misrepresentation of our brand or products may lead to strict legal action.

10. Limitation of Liability

• We make every effort to keep our website secure, functional, and accurate.

• However, RTGHCRAFT does not warrant the site will be uninterrupted, error-free, or virus-free.

• Our liability is strictly limited to the value of the product purchased.

• We are not responsible for consequential or incidental damages, including but not limited to delivery delays, third-party issues, or loss of business.

11. Termination of Access

We reserve the right to terminate or suspend your access to RTGHCRAFT.COM if we believe you have violated any of these terms or are engaged in fraudulent, abusive, or harmful behavior.

12. Governing Law & Jurisdiction

• These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

• Any disputes arising out of the use of this website shall be subject to the exclusive jurisdiction of the courts located in Churu,, Rajasthan.

13. Contact Information

For any queries, concerns, or support, please contact:

Jyoti Art and Craft
Email: support@rtghcraft.com
Phone: +91-90XXXXXX43
Website: www.rtghcraft.com