Disclaimer / Limitation of Liability

Website: www.rtghcraft.com
Brand: RTGHCRAFT® (Registered Trademark)
Company: Jyoti Art and Craft

At RTGHCRAFT.COM, we are committed to providing you with high-quality products and a seamless shopping experience. However, certain technical, logistical, or third-party issues may occasionally occur beyond our control. By accessing or using this website, you acknowledge and accept the following disclaimer and limitation of liability terms:

1. Website Content & Accuracy

While we strive to ensure that all product descriptions, pricing, images, and information displayed on the website are accurate and up to date, there may occasionally be typographical errors, outdated details, or technical inaccuracies.

If you find any errors or inconsistencies on the website related to products, pricing, or content, we encourage you to notify us immediately at:

📧 Email: support@rtghcraft.com

We will promptly investigate and rectify any confirmed errors.

2. Website Availability & Performance

• Our website may occasionally experience downtime, slow performance, or temporary unavailability due to scheduled maintenance, server issues, internet disruptions, or unexpected technical problems.

• If you are unable to access the website or face any technical issue while browsing, placing orders, or making payments, we recommend trying again after some time.

• For urgent matters related to order placement or payment confirmation, please contact us directly. If your transaction was successful and verifiable, we will take full responsibility for resolving the issue.

3. Customer Support & Complaint Handling

If you experience any issue related to your order, website functionality, or delivery, you are encouraged to contact our support team with the following:

• Full name

• Order ID

• Transaction proof (if payment was made)

• Product details

Once your information is verified, our team will provide complete assistance and take necessary action in a timely manner.

4. Courier Delays & Shipping Issues

While we partner with trusted and reliable courier/logistics providers, RTGHCRAFT cannot be held liable for delivery delays or mishandling caused solely by third-party courier services. However, we take full responsibility for the following:

• If your product is delayed due to courier issues, we will help track and follow up.

• If your product is damaged or lost in transit, or you receive the wrong item, we will arrange for replacement or refund as per our Return Policy.

5. Product Defects or Damages

We guarantee that all products undergo strict quality control before dispatch. However, in rare cases, if the item you receive is:

• Manufacturing defective

• Broken/damaged in transit

• Mismatched or incorrect

Then we, as the manufacturer and seller, assume full responsibility. Customers must inform us within 3 days of delivery to initiate return, exchange, or refund procedures.

6. Limitation of Liability

• Under no circumstances shall Jyoti Art and Craft or RTGHCRAFT® be liable for any indirect, incidental, punitive, or consequential damages, including but not limited to business loss, personal injury, data loss, or any financial losses caused due to:

  • Technical glitches or website errors

  • Third-party payment failures

  • Courier or logistics disruptions

  • Customer negligence (wrong address, incorrect customization inputs, etc.)

• Our maximum liability in all cases shall be limited to the value of the product purchased and successfully paid for on RTGHCRAFT.COM.

7. Force Majeure

We shall not be held responsible for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to: natural disasters, strikes, lockdowns, internet outages, government restrictions, or pandemics.

8. Registered Trademark Protection

RTGHCRAFT® is a registered trademark of Jyoti Art and Craft. Any misuse of the brand name, logo, product designs, or intellectual property is strictly prohibited and may result in legal action under Indian Trademark & Copyright Laws.

9. Final Note

Your trust is important to us. We are committed to transparent practices, customer satisfaction, and responsive service. Please feel free to contact us for any concerns:

📧 Email: support@rtghcraft.com
📞 Phone: +91-XXXXXXXXXX
🌐 Website: www.rtghcraft.com

By continuing to use this website and placing an order, you confirm that you have read and agreed to this Disclaimer and Limitation of Liability.